Frequently Asked QuestionsFAQ
- TOP
- Frequently Asked Questions
Check In-Out
- Q
What time is check-in?
- A
Check-in is at 3:00 p.m.
- Q
What time is check-out?
- A
Check-out is at 11:00 a.m.. Guests using the Club Room may check out at 12:00 p.m.
- Q
Is early check-in available?
- A
It is available at an additional charge.
Between 12:00 p.m. to 3:00 p.m.: ¥1,100 (tax included) per hour. To check in before 12:00 p.m., please inquire with the hotel. Please be aware that we may be unable to fulfill your request depending on availability. - Q
Is late check-out available?
- A
It is available at an additional charge.
From the check-out time specified during your reservation until 2:00 p.m.: ¥1,100 per hour (tax included)Check-out past 2:00 p.m.: an additional night will be charged. Please be aware that we may be unable to fulfill your request depending on availability.
Stay
- Q
Can I stow luggage at the hotel?
- A
Luggage may be stowed at the hotel before check-in and after check-out. Both are limited to the same day (the day you stow your luggage).
- Q
Is parking available?
- A
A parking structure is available on site (vehicle height restriction: 185 cm). All parking is paid: ¥1,650 (tax included). You may take your car out during your stay. If you are unable to use the parking lot due to height restrictions or when the lot is full, please use the coin-operated parking lot nearby.
*Not a partner parking lot (customers parking in nearby lots are responsible for payment.) - Q
Is there a curfew?
- A
The entrance and back doors are locked from 12:00 a.m. to 6:00 a.m.. Hold your card key to the sensor to enter the hotel.
- Q
How much is breakfast?
- A
¥1,980 per person (tax included)
5 and under : Free of charge - Q
How much are your children's rates?
- A
One child age 5 and under may stay for free per adult (in the same bed).Children over 6 will be charged the same rate as an adult.
Service
- Q
Can I send packages through a courier service?
- A
Cash on delivery through Yamato Transport is available.
*Cardboard boxes are available at reception (for a fee). There are convenience stores and a post office in the area as well. - Q
Are laundry services available?
- A
If you give us your laundry by 10:00 a.m., we can return it to you after 6:00 p.m. on the same day. (Please be aware that this service is unavailable on Sundays.)
- Q
Do you provide baby food?
- A
Unfortunately, we do not provide baby food.
- Q
Are shuttle services available?
- A
Unfortunately, we do not offer a shuttle service.
- Q
Are copy and fax machines available?
- A
These are available at reception.
- Copies: Black and white (¥20/sheet)
Color A4: (¥50/sheet), A3: (¥80/sheet)
Fax: ¥50/sheet
- Copies: Black and white (¥20/sheet)
- Q
Are massages available?
-
A
We can provide information on massage therapists partnered with the hotel. Please ask at reception.
*Please be aware that use of non-partnered massage therapists at the hotel (allowing them into the hotel) is prohibited. -
Q
Can I order Uber Eats?
-
A
Yes, but we ask that you pick it up in the lobby (1F).
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Q
Is there a laundromat?
-
A
A laundromat is available on the first floor. Detergent and fabric softener are loaded automatically.
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Q
Are there any convenience stores nearby?
-
A
The FamilyMart Kokusaidori Store is located 3 minutes on foot from the hotel.
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